You handle the event. We’ll handle getting it there.

At Megaprintery, we understand that every event has a deadline. Our goal is to make sure your custom-printed products are produced with care, dispatched as promised, and tracked until they reach you.

We offer free shipping on every product, a clearly communicated dispatch date, and a team committed to monitoring shipments and following up with carriers when necessary — so you can focus on preparing for your event.

• Free shipping on all products
• Committed dispatch dates communicated with your order
• Shipment tracking with proactive follow-up
• Reliable service backed by our commitment to customer satisfaction

Who’s handling your order

We believe in keeping you informed throughout the shipping process. Here is how your order moves from approval to delivery, including what happens after your package leaves our facility.

01 — Megaprintery: Artwork approved

We provide a mockup for your review before production begins. Printing starts only after you approve the artwork.

02 — Megaprintery: In production

Your order is printed and finished according to the approved design and specifications.

03 — Megaprintery: Quality inspection

We check print quality, dimensions and finishing before carefully packing your order for shipment.

04 — Megaprintery: Order dispatched

Your order is dispatched according to the communicated dispatch schedule. Tracking information is provided once available.

05 — Shipping carrier: In transit

Your shipment travels through the carrier’s delivery network. We monitor tracking updates and contact the carrier when a shipment appears delayed or stalled.

06 — Shipping carrier: Delivered

Your package is delivered to the designated shipping address, office, venue or other agreed delivery location, subject to the carrier’s procedures.

Our commitment doesn’t end when your order leaves our facility. We continue to monitor available tracking information and assist with carrier follow-ups when delivery issues arise.

What we commit to

1. Dispatch commitment

We communicate your expected dispatch date with your order confirmation. If we miss the committed date, we will review the situation and arrange an expedited shipping upgrade at our expense where applicable, without requiring you to chase us for a response.

2. Shipment monitoring

We review shipment tracking information and follow up with the carrier when a package appears delayed or stops moving. Our team will work to obtain updates and help resolve shipping issues.

3. Proactive communication

If we become aware of a significant change affecting your order or shipment, we’ll communicate the available information and explain the steps we’re taking to address it.

4. Free shipping

We offer free shipping on all products across the contiguous United States and to most international destinations. Shipping availability may vary by destination, product and order requirements. Any applicable exceptions or additional charges will be communicated before you place your order.

Delivery timelines — straight talk

We manage production. Carriers manage final delivery. We control the production process and work to dispatch your order according to the agreed schedule. Once a shipment is handed to the carrier, delivery timing may be affected by circumstances outside our control.

What we control

• Your production schedule and communicated dispatch date.
• Print quality and finishing according to your approved artwork and specifications.
• Shipment tracking and follow-up with carriers when delays arise.
• Clear communication about potential timeline risks before you place your order.

What the shipping carrier controls

• Exact delivery dates and delivery times after collecting your shipment.
• Weather disruptions, customs inspections, strikes and seasonal shipping backlogs.
• Carrier routing, local delivery schedules and delivery attempts.

Although we cannot guarantee the carrier’s exact delivery date, Megaprintery will make reasonable efforts to assist with carrier inquiries and keep you informed about shipment progress.

Shipping charges, customs duties and taxes may be subject to the applicable terms and conditions and may be non-refundable once an order has shipped.

Ordering for an event with a fixed date?

If your order is needed for a trade show, exhibition, conference, corporate event or other important occasion, please let us know your required delivery date before placing your order.

We’ll review your timeline, explain any potential risks, and recommend suitable shipping options where available. Providing your event date early helps us plan production and shipping more effectively.

Your event deadline matters to us. We encourage customers to allow sufficient time for production, transit and unexpected shipping delays.

Shipping details

Processing and dispatch

Orders are processed Monday through Friday, excluding applicable public holidays. Orders placed after 11:00 a.m. on Friday may be processed on the next business day. Processing times can vary depending on product specifications, artwork approval, order quantity and production requirements.

If an issue is expected to affect your order’s processing or dispatch, we will make reasonable efforts to notify you.

Delivery within the United States

Megaprintery ships throughout the contiguous United States, as well as Alaska, Hawaii, Puerto Rico and other US territories where service is available. Delivery schedules depend on the shipping carrier, destination and selected service. Standard carrier delivery hours generally vary by location.

Weekend and public holiday delivery may be available through selected shipping services and may incur additional charges. Please contact us before placing your order to discuss availability.

Signing for your delivery

Please ensure that someone is available to receive your shipment when a signature or other delivery confirmation is required.

If a delivery attempt is unsuccessful, follow the carrier’s instructions or contact Megaprintery for assistance with the next steps. Redelivery arrangements are subject to the carrier’s policies and availability.

International shipping

We ship internationally to many destinations, primarily using established shipping carriers such as UPS and DHL, where available. Free shipping is available to most international destinations, subject to applicable exclusions and service availability.

International delivery times vary by destination, customs clearance and carrier operations. Contact us with your complete delivery address before ordering if you need an estimated shipping window for your location.

Multiple packages

Large orders, including trade show booth kits, backdrops, displays and other bulky products, may be shipped in multiple packages. Separate packages may arrive on different dates, even when they belong to the same order. Where a shipment is split into multiple packages, we will provide available tracking information.

If a package has not arrived within two business days of the other packages in your order, please contact us so we can help investigate.

Duties, taxes and customs

Customers are responsible for applicable sales taxes, import duties, customs fees and other destination-specific charges unless otherwise agreed in writing.

International shipments may be subject to import duties and taxes imposed by the destination country’s customs authorities. These charges are generally assessed separately and may be collected by the carrier or relevant authority. Such charges vary by destination and product and may not be known at the time of purchase. Customers are responsible for paying applicable charges to facilitate delivery.

If your delivery goes wrong

If your shipment is lost, arrives damaged, or encounters a significant delivery problem, please contact Megaprintery as soon as possible. We will review the circumstances, assist with carrier inquiries, and explain the available resolution options in accordance with our applicable policies.

For products that arrive damaged or have a verified manufacturing issue, please provide photographs and relevant order information so our team can assess the issue and determine the appropriate resolution. Please refer to our Return & Replacement Policy for further details on eligibility, replacements and claims.

Delays outside our control

While we make every reasonable effort to support timely delivery, delays can occur because of severe weather, customs inspections, carrier disruptions, incorrect or incomplete addresses, or other circumstances beyond our control.

Megaprintery cannot guarantee carrier-controlled delivery dates and, except where required by applicable law or expressly agreed in writing, is not responsible for indirect losses or event-related expenses arising from shipping delays. Our team will nevertheless make reasonable efforts to follow up with the carrier, provide available tracking updates, and help you understand the next steps.

Not sure your order will arrive in time?

Contact us before placing your order. We’ll review your required timeline, discuss available shipping options, and help you choose a solution that best fits your event schedule.

Megaprintery customer support

• Phone: +1 (607) 678-8453
• Email: sales@megaprintery.com
• WhatsApp: contact us through our available WhatsApp support channel, if enabled.
• Track your order: use the tracking information provided with your shipping confirmation, or contact our team for assistance.